Home insurance is designed to protect against specified events, but it does not cover every possible type of loss or damage.
Normal wear and tear is typically excluded because insurance is not intended to pay for routine deterioration or maintenance.
Deliberate damage will generally not be covered, while some problems caused by poor maintenance may also fall outside the policy terms.
Damage or loss to possessions while they are away from your home may not be covered unless you have appropriate personal possessions protection.
High-value items can also exceed standard policy limits if they have not been declared.
Every insurer applies its own terms, conditions and exclusions, which is why reading the policy documentation carefully is so important.
We’ll help you understand the important limitations of the cover before you decide whether it is right for you.
Different people need different types of home insurance depending on how the property is occupied and what needs protecting.
Homeowners – Homeowners may need both buildings and contents insurance. Buildings cover can protect the structure of the property, while contents insurance can provide protection for personal possessions within the home. If the property is mortgaged, your lender will usually require buildings insurance to be maintained.
Renters and Tenants – If you rent your home, the landlord will normally be responsible for insuring the building itself. However, their insurance does not usually protect your own possessions. Contents insurance can therefore help protect furniture, electronics, clothing and other belongings that belong to you.
Landlords – Standard owner-occupier home insurance is not necessarily appropriate for a property that is rented to tenants. Landlords may require specialist landlord insurance designed around the risks associated with letting property. If you are purchasing a rental property, you may also want to explore our Buy to Let Mortgages guidance as part of your wider property planning.
High-Value and Specialist Properties – Some properties can require more specialist insurance. Listed buildings, unusual construction methods, particularly valuable homes or properties containing high-value contents may require an insurer comfortable with those circumstances. Providing accurate information when arranging cover is particularly important in these situations.